Rêve Privacy Policy
Introduction
Purpose of the Privacy Policy
At Reve Dating Inc. ("Rêve," "we," "us," or "our"), we value your trust and are
committed to protecting your personal information. This Privacy Policy outlines how
we collect, use, and safeguard your data, ensuring a transparent and secure
experience for all users.
Scope and Applicability
This Privacy Policy applies to all users of the Rêve app and associated services,
regardless of the platform used. By accessing or using our platform, you agree to the
collection, use, and disclosure of your information as described in this policy.
Commitment to Privacy
Reve Dating Inc., a Delaware C-Corporation operating out of California, adheres to
the highest standards of data protection, complying with applicable privacy laws and
regulations, including the General Data Protection Regulation (GDPR) and the
California Consumer Privacy Act (CCPA).
Information We Collect
To provide a secure and personalized experience, Rêve collects information directly
from you, automatically through your interactions with our platform, and, in some
cases, from third parties. Below is an outline of the types of information we collect:
1. Information You Provide to Us
When you create an account or interact with our platform, you may provide the
following types of information:
● Personal Details: Name, email address, phone number, date of birth, and
gender.
● Profile Information: Photos, preferences, interests, and other details you
choose to share.
● Verification Data: Photos and additional documentation submitted for
identity verification.
● Communication Data: Messages exchanged with other users or customer
support.
2. Information We Collect Automatically
We automatically collect certain information about your interactions with the
platform, including:
● Device Information: IP address, device type, operating system, browser type,
and unique device identifiers.
● Usage Data: Features used, pages visited, and time spent on the platform.
● Location Data: Approximate or precise location based on device settings (e.g.,
GPS).
3. Information from Third Parties
We may receive information from third-party sources to enhance our services, such
as:
● Social Media Platforms: If you choose to sign up or link your account using
social media, we may collect your profile information from those platforms.
● Background Checks: Information obtained for safety purposes, where legally
permissible.
● Analytics Providers: Aggregate data used to improve app performance and
user experience.
How We Use Your Information
At Rêve, we use the information collected to provide a safe, engaging, and
personalized experience for all users. Specifically, your information is used for the
following purposes:
1. To Provide and Improve Our Services
● Matching users based on preferences, filters, and compatibility, including
unique features like adventure preferences and humor styles.
● Facilitating live, timed conversations through locked real-time interactions to
encourage meaningful connections.
● Enhancing app functionality, performance, and user satisfaction through
continuous development and updates.
2. For Communication Purposes
● Sending notifications about matches, messages, and app updates.
● Responding to customer support inquiries and addressing technical issues.
● Providing user feedback opportunities to improve our services.
3. To Ensure Safety and Security
● Verifying user identities through mandatory profile verification processes.
● Detecting and preventing fraudulent activities, fake profiles, and unauthorized
access.
● Enforcing community guidelines and terms of service.
4. To Comply with Legal Obligations
● Meeting regulatory requirements, including data retention and reporting.
● Responding to lawful requests, such as subpoenas or court orders.
5. For Analytics and Business Insights
● Analyzing usage trends to improve app design and user engagement,
including understanding feature popularity (e.g., double dating and filters).
● Monitoring metrics such as user growth, retention, and match success rates.
● Developing features aligned with user needs and preferences.
6. For Marketing and Personalization
● Recommending content, matches, or features based on user activity and
preferences.
● Displaying relevant advertisements where applicable, in line with user
preferences.
● Using anonymized, aggregated data to create insights for marketing
campaigns or industry research.
7. For Research and Development
● Leveraging anonymized, aggregated data to improve algorithms and enhance
user matching accuracy.
● Conducting studies to better understand user behavior and preferences.Information Sharing and Disclosure
We respect your privacy and only share your information under specific
circumstances to provide our services, ensure safety, and comply with legal
obligations. These circumstances include:
1. With Service Providers
We may share your information with trusted third-party service providers who assist
us in operating, maintaining, and improving our platform. Examples include:
● Hosting and Database Services: Providers that securely store and manage
user data to ensure seamless platform functionality.
● Verification Services: Third-party tools used for identity verification, such as
photo or document validation systems.
● Analytics Providers: Platforms that help us analyze usage trends, user
behavior, and app performance to enhance features.
● Customer Support Services: Tools that facilitate communication and
resolution of user inquiries or concerns.
● Marketing and Advertising Partners: Services that deliver personalized ads
and marketing content to users.
2. For Safety and Legal Compliance
We may disclose your information to third parties if required to:
● Comply with legal obligations, such as court orders, subpoenas, or law
enforcement requests.
● Prevent fraud, unauthorized activity, or other harmful conduct on the
platform.
● Protect the rights, property, or safety of our users, employees, or others.
3. With User Consent
We will share your information with third parties when you provide explicit consent.
For example:
● Sharing profile details (such as your name, photos, preferences, and bio) with
other users as part of standard app functionality, including live interactions,
messaging, and match recommendations.
● Connecting your account with social media platforms or third-party apps
when you opt in.
4. For Business Transactions
In the event of a merger, acquisition, or sale of assets, your information may betransferred to the new business entity. We will notify users if this occurs and provide
options to manage their data.
5. Anonymized and Aggregated Data
We may share anonymized or aggregated data (e.g., overall user demographics, app
performance metrics) with:
● Business Partners and Investors: To demonstrate platform performance and
potential.
● Marketing and Advertising Campaigns: To inform strategies without
exposing individual user identities.
● Research Institutions or Industry Reports: To contribute to studies or reports
on user trends and behaviors.
Data Retention
We retain your information only as long as necessary to provide our services, meet
legal obligations, and support legitimate business interests. Below is an outline of
our data retention practices:
1. Duration of Data Storage
● Active Users: Information is retained while your account is active to ensure
uninterrupted access and functionality.
● Inactive Accounts: If your account remains inactive for an extended period,
we may retain your data for up to 24 months to allow for reactivation.
● Deleted Accounts: Upon account deletion, we will remove or anonymize your
personal information within 30 days, unless retention is required for:
● Resolving disputes or enforcing our Terms & Conditions.
● Complying with legal obligations, such as record-keeping laws.
2. Criteria for Data Deletion
We evaluate data retention periods based on the following factors:
● Service Continuity: Information necessary for providing core features, such as
matching algorithms and messaging, will be retained while your account is
active.
● Legal and Regulatory Requirements: Data required to comply with
applicable laws, such as tax or fraud prevention regulations, will be retained as
mandated.
● Business Needs: Anonymized or aggregated data may be retained indefinitely
for analytics and research purposes.
3. User-Controlled Deletion Requests
● Account Deletion: You may request account deletion at any time via the app
settings or by contacting our support team.
● Selective Data Deletion: Certain data, such as preferences or filters, can be
updated or removed without deleting your account.
● Legal Rights: Users in specific jurisdictions may have the right to request
permanent deletion of their data under laws like the GDPR or CCPA.
User Rights
At Rêve, we believe in transparency and empowering our users to manage their
personal data. Depending on your jurisdiction, you may have the following rights:
1. Right to Access
You can request a copy of the personal data we have collected about you. This
includes details about:
● The categories of data collected.
● The purpose of data collection and usage.
● The third parties with whom we have shared your data.
2. Right to Correction
If any of your personal information is inaccurate or incomplete, you have the right to
update or correct it directly through the app or by contacting our support team.
3. Right to Deletion
You can request the deletion of your personal data in the following ways:
● Deleting your account through the app settings.
● Submitting a deletion request via our support team. We will honor your
request unless retention is required for legal or business purposes.
4. Right to Data Portability
In jurisdictions where applicable, you can request that we transfer your data to
another service provider or provide it to you in a structured, commonly used, and
machine-readable format.
5. Right to Object to Processing
You can object to the processing of your personal data for specific purposes, such as:
● Direct marketing.
● Profiling or automated decision-making that impacts your rights or freedoms.
6. Right to Withdraw Consent
Where we rely on your consent to process your data, you have the right to withdraw
it at any time without affecting the legality of prior processing.
7. Right to Opt-Out of Sale of Personal Information (Applicable under CCPA)
Users in California have the right to opt out of the sale of their personal information.
Rêve does not sell personal data, but this right is available in compliance with
applicable laws.
8. Right to Lodge a Complaint
If you believe your rights have been violated, you have the right to file a complaint
with:
● The relevant data protection authority in your region.
● Our privacy team at [Insert Contact Information].
How to Exercise Your Rights
To exercise any of these rights, you may:
● Use the features available in the app settings.
● Contact our privacy team at [Insert Email or Support Link].
Security Measures
At Rêve, we prioritize the security of your personal information and implement
robust measures to safeguard your data. While no system is completely secure, we
continuously work to protect your information from unauthorized access, disclosure,
or misuse.
1. Data Protection Practices
● Encryption: All sensitive information, including account credentials and
personal data, is encrypted during transmission and at rest using
industry-standard protocols.
● Access Controls: Only authorized personnel with a legitimate business need
have access to your data, and they are subject to confidentiality obligations.
● Regular Audits: We routinely evaluate our systems and processes to identify
and address vulnerabilities.
2. User Responsibilities
You play an important role in keeping your data secure. To enhance your safety:
● Use Strong Passwords: Choose a unique and complex password for your
account.
● Enable Multi-Factor Authentication (MFA): We strongly encourage enabling
MFA to add an extra layer of security.
● Be Cautious: Avoid sharing personal or sensitive information with others on
the platform unless you trust them.
3. Incident Response
In the unlikely event of a data breach, we have procedures in place to:
● Contain the Incident: Immediately secure affected systems and prevent
further unauthorized access.
● Notify Affected Users: Inform you promptly if your data is impacted, including
steps you can take to protect yourself.
● Comply with Legal Obligations: Notify regulatory authorities as required by
applicable laws.
4. Third-Party Security
When working with service providers, we:
● Require compliance with strict data protection standards.
● Ensure secure handling of your information through binding agreements.
Children’s Privacy
Rêve is committed to protecting the privacy of children and ensuring that our
platform is used responsibly.
1. Age Restrictions
● Rêve is designed for users aged 18 and older. We do not knowingly collect,
store, or process personal information from individuals under the age of 18.● Users found to be underage will have their accounts terminated immediately,
and any associated data will be deleted in compliance with applicable laws.
2. Parental Involvement
● If you believe a child under 18 has created an account or provided personal
information, please contact us immediately at [Insert Contact Email/Link], and
we will take prompt action to remove the data and prevent further use of the
platform.
3. Legal Compliance
Rêve complies with laws and regulations that protect children’s privacy, including
the Children’s Online Privacy Protection Act (COPPA) in the United States, and similar
international laws.
International Data Transfers
Rêve operates globally and may transfer, store, and process your personal data
outside of your country of residence. We are committed to ensuring that your data is
handled securely and in compliance with applicable data protection laws, regardless
of where it is processed.
1. Compliance with Data Protection Laws
● For users in the European Economic Area (EEA) and other jurisdictions with
data transfer restrictions, we rely on appropriate safeguards, such as:
● Standard Contractual Clauses approved by the European Commission.
● Binding corporate rules or other approved mechanisms where
applicable.
● These measures ensure that your personal data receives an equivalent level of
protection as required in your home jurisdiction.
2. Storage Locations
● User data may be stored and processed in countries where we or our service
providers maintain facilities, including the United States.
3. User Rights
● If your personal data is transferred internationally, you may have the right to
request details about the transfer mechanisms and safeguards in place by
contacting our privacy team at [Insert Contact Email/Link].
4. Ongoing Review
● We regularly review our data transfer practices to ensure compliance with
evolving regulations and international standards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our
practices, services, or legal requirements. When we make significant changes, we will
notify users in a manner that is consistent with applicable laws.
1. Notification of Changes
● If we make substantial updates to this policy, we will notify you by:
● Sending an email to the address associated with your account.
● Posting a notice within the Rêve app or on our website.
● We encourage you to review these notifications and familiarize yourself with
any changes.
2. Effective Date
● The updated Privacy Policy will include a clear effective date at the top of the
document.
● By continuing to use our services after the effective date, you agree to the
updated terms.
3. User Review
● If you do not agree to any changes, you have the option to discontinue using
our services and may request the deletion of your account and associated
data.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your
personal data, please contact us through the following channels:
1. Email
● Reach our privacy team at: Privacy@revedating.com
2. In-App Support
● You can also contact us through the support feature available in the Rêve app
under Settings > Help & Support.